Whether it’s not getting responses for repairs that are needed or unwelcome intruders looking to “fix what’s broken” in the early morning without the residents knowing, we have the list of complaints you need to be aware of for next time your lease is up. It’s not uncommon to hear horror stories from former residents of apartment complexes promising their best behavior.

Then, right after getting comfortable property management is giving you one reason after another to really want to break that lease. You put down the deposits, fill out the paperwork and find yourself all moved in. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.So you’re moving out of your old place and find what you think is the perfect apartment for you. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Be cautious of renting from them until you have 100% all of the info for what they charge.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. For me to do the right thing and find a replacement instead of what most people would do, which is just leave, its kind of a slap in the face for them having a extra fee, one that most people, including myself, don't just have laying around. As stated before it was not on the lease. I'm already paying $2000 to live in a place that I'm renting, which is holding no value (my choice I totally understand that), but then for them to charge an extra fee for something so simple is crazy and honestly just a money hungry thing for a company to do. For the apartment to charge an extra $300 to do something so simple is outrageous. These extra charges and fee should be listed on the actual lease and not a random summary sheet that is given. However, I signed a lease and agreed to those charges listed, I did not sign a summary sheet. I talked with the manager of Folio apartments and she told me that its on a summary sheet of extra charges which was correct after she provided me the sheet. Even my last apartment the charged for extra fees not listed in the lease but they put it in the extra details spot on the actual lease so tenants can look back and see that they agreed to the charges being asked of them to pay. I've talked to several people I know that work in management for apartments and they have never heard of such a thing. I was looking to do the right thing and have another person take over my part of the lease, a easy take my name off, put the new person on. Folio apartments charges fees that are not on the lease that they have their renters sign.

Folio west apartments